Velocity Freight Solution Inc. is committed to protecting the privacy of every person who interacts with our platform — whether you are a carrier building your business, a shipper moving freight, or simply someone exploring what we offer. This Privacy Policy explains clearly and honestly how we collect, use, and protect your information.
By using our website at velocityfreightsolution.com or submitting any form, you agree to the practices described in this policy.
We collect information that you provide directly to us when you submit a form, contact us, or engage with our services. The types of personal information we may collect include:
| Category | Examples | How Collected |
|---|---|---|
| Identity | Full name, company name, DBA name | Contact forms, onboarding |
| Contact | Phone number, email address, mailing address | Contact forms, SMS opt-in |
| Business | MC number, DOT number, equipment type, fleet size | Carrier onboarding packet |
| Financial | Factoring company, payment method preference | Carrier onboarding packet |
| Communications | Messages, inquiries, notes submitted | Website forms, email, SMS |
| Technical | Browser type, IP address, pages visited | Automatically via website |
We do not collect sensitive personal information such as Social Security numbers, health information, or government identification numbers.
We use the information we collect solely to serve you better and to operate our business effectively. Specifically, we use your information to:
We do not use your information for automated profiling, targeted advertising, or any purpose unrelated to the freight services you have requested from us.
When you provide your phone number through any form on our website, you may consent to receive SMS text messages from Velocity Freight Solution. We take SMS communications seriously and operate transparently.
SMS consent is not shared with third parties or affiliates for marketing purposes. Your phone number will only be used to communicate directly between you and Velocity Freight Solution about your inquiry or services.
We do not sell, rent, trade, or share your personal information with any third party, affiliate, or external organization — period. Your information stays with Velocity Freight Solution Inc. and is used solely to serve you directly.
Mobile Opt-In, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes. We do not share your contact information with anyone, for any purpose, outside of what is strictly required by law.
The only exception is when we are legally compelled to disclose information by law, court order, or regulatory authority. In such cases we will disclose only the minimum information required and will notify you to the extent permitted by law.
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
These measures include secure form transmission via HTTPS, access controls limiting who within our organization can view personal data, and regular review of our data handling practices.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. If you have reason to believe your information has been compromised, please contact us immediately.
You have rights over your personal information. At any time, you may request:
To exercise any of these rights, contact us using the information below. We will respond to all requests within 30 days.
If you have any questions, concerns, or requests related to this Privacy Policy, please reach out to us directly. We are a real team of real people and we take your privacy seriously.
225 Grand Ave, STE 1
Johnson City, NY 13790
This policy was last updated on September 1, 2025. We may update this Privacy Policy from time to time. The most current version will always be available at velocityfreightsolution.com/privacy-policy.